Welcome to Ted Baker Store’s FAQ section. We’ve compiled answers to the most common questions about our premium women’s apparel, shipping policies, and more. If you don’t find what you’re looking for, please don’t hesitate to contact our customer service team at [email protected].

About Our Products

What types of clothing does Ted Baker Store offer?
We specialize in premium women’s fashion including elegant dresses, stylish skirts, comfortable T-shirts, and fashionable tops. Our collections blend comfort with Ted Baker’s signature sophisticated style.
What materials are used in your clothing?
We use high-quality materials like premium cotton and other fine fabrics that offer both comfort and durability. Each piece is designed with attention to detail and quality craftsmanship.
How do I choose the right size?
Our product pages include detailed size charts to help you find the perfect fit. We recommend measuring yourself and comparing with our size guide before ordering. If you’re between sizes, we suggest sizing up for comfort.

Shipping & Delivery

Where does Ted Baker Store ship?
We proudly ship worldwide, except to some remote areas in Asia and other locations. During checkout, you’ll be able to see if we can deliver to your address.
What shipping options are available?
We offer two convenient shipping methods:
1. Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
2. Free Shipping: On orders over $50 via EMS (15-25 business days after dispatch)
All orders take 1-2 business days to process before shipping.
How can I track my order?
Once your order ships, you’ll receive an email with tracking information. Standard Shipping includes full tracking, while Free Shipping offers basic tracking.
Do I need to pay customs fees?
For international orders, customs fees may apply and are the customer’s responsibility. These fees vary by country and are not included in your order total.

Returns & Exchanges

What is your return policy?
We offer hassle-free returns within 15 days of receiving your order. Items must be unworn, undamaged, and in their original packaging with tags attached.
How do I return an item?
Please visit our Returns Policy page for detailed instructions on how to initiate a return. You’ll need to contact our customer service team to receive return authorization.
When will I receive my refund?
Once we receive your returned item and verify its condition, we’ll process your refund within 5-7 business days. Refunds will be issued to your original payment method.

Payment & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information and never store your full credit card details on our servers.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders more easily and saves your information for faster future purchases.

Customer Service

How can I contact customer service?
Our dedicated customer service team can be reached at [email protected]. We typically respond within 24 hours.
What are your business hours?
Our customer service team is available Monday through Friday, 9am to 5pm EST. Emails received outside these hours will be answered the next business day.
Where is Ted Baker Store located?
Our headquarters are located at 2246 Village View Drive, Fort Myers, US 33901. However, we serve fashion lovers worldwide with our global shipping options.

Thank you for choosing Ted Baker Store for your fashion needs. We’re committed to delivering beautiful clothing that makes every day special. If you have any questions not covered here, please don’t hesitate to contact us.