At Ted Baker Store, we want you to be completely satisfied with your premium fashion purchase. If for any reason you’re not happy with your order, we offer a straightforward returns and exchanges process within 15 days of receiving your items.

Our Return Policy

We accept returns and exchanges for most items within 15 days of delivery, provided they are in their original condition with all tags attached and packaging intact. Please note:

  • Items must be unworn, unwashed, and free from any damage or alterations
  • All original tags must still be attached
  • Items must be returned in their original packaging
Non-Returnable Items: Based on our product categories (Dresses, Skirts, T-shirts, Tops), all items are eligible for return unless they are marked as final sale or show clear signs of wear or damage.

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange your item:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use our template below to ensure we have all necessary information.
  2. Wait for Approval: Our team will review your request and send you a Return Authorization Number (RAN) and instructions within 2 business days.
  3. Package Your Item: Securely pack the item in its original packaging with all tags attached. Include a copy of your order confirmation or packing slip.
  4. Ship Your Return: Send the package to our returns center at:
    Ted Baker Store Returns
    2246 Village View Drive
    Fort Myers, US 33901
    We recommend using a trackable shipping method as you are responsible for the item until it reaches us.
  5. Processing: Once received, we’ll inspect your return and process your refund or exchange within 5 business days.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). For exchanges, we’ll cover the cost of shipping the replacement item to you.

Refund Information

Refunds will be issued to the original payment method used for purchase:

  • Credit Card/PayPal: 5-10 business days after we process your return (processing time depends on your financial institution)
  • Original Shipping Costs: Non-refundable unless the return is due to our error

Please note that international refunds may take additional time to process due to bank processing times.

Exchange Process

For exchanges, please indicate your preferred replacement item in your return request. If the item is available, we’ll ship it to you once we receive your return. If your preferred item is not available, we’ll issue a refund instead.

Return Request Template

To expedite your return request, please use the following template when contacting us:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Ted Baker Store Customer Service, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details: – Item to return: [Product Name] – Size/Color: [Size and Color of Item] – Reason for return: [Reason – e.g., Wrong Size, Changed Mind, etc.] – Preferred action: [Refund/Exchange for [Product Name, Size, Color]] – Return Authorization Number (if already received): [RAN] I have reviewed the return policy and confirm that the item is in its original condition with all tags attached. Please let me know the next steps to complete this process. Best regards, [Your Full Name] [Your Email Address] [Your Contact Number]

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage and your order details. We’ll arrange for a free return and replacement or refund.

International Returns

For customers outside the United States (excluding certain Asian and remote regions as noted in our shipping policy), return shipping costs are the responsibility of the customer. Duties and taxes for original shipments are non-refundable.

If you have any questions about our returns policy, don’t hesitate to contact our customer service team who will be happy to assist you.